Frequently Asked Questions
Everything you need to know about your Cobble Hill Puzzles USA order.
How long will it take for my order to ship?
Standard shipping typically takes 3-5 business days within the continental USA. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy?
We offer a 30-day return policy for unopened and unused items. Please ensure the factory shrink-wrap is intact to qualify for a full refund.
What happens if my puzzle is missing a piece?
We stand behind our quality. If you find a piece missing from your new puzzle, please contact our support team with your batch number, and we will arrange for a replacement.
Do you offer international shipping?
Currently, Cobble Hill Puzzles USA ships exclusively within the United States. For international orders, please visit our global partner sites.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are your puzzles eco-friendly?
Yes, our puzzles are made with premium quality blue board and linen paper to reduce glare, utilizing 100% recycled materials and vegetable-based inks.